Novu Commerce
How Novu deflected 78% of support tickets and cut response time from 6 hours to 9 minutes
Novu Commerce was drowning in order status requests and return inquiries — 400+ tickets a day with a 3-person support team. After deploying Supplo's AI Agent, the vast majority now resolve instantly without human involvement.
"We went from 6-hour response times to under 10 minutes — without hiring a single new agent. Supplo paid for itself in the first week."
— Priya Mehta, Head of Customer Experience