We keep our cookie use minimal and purposeful. Here's exactly what we use, why, and how you can control it.
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the site's owners.
Cookies can be "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device until they expire or you delete them. Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services that the website uses ("third-party cookies").
Similar technologies, such as web beacons, pixels, and local storage, may also be used in ways that function similarly to cookies. This policy covers all such technologies collectively referred to as "cookies."
Supplo uses cookies in two contexts: on our own website (supplo.io) and within the Supplo dashboard used by our customers. The embeddable Supplo widget placed on our customers' websites may also set cookies on behalf of our customers to maintain chat session state for their visitors.
We use only the categories of cookies described below. We do not use advertising or targeting cookies, and we do not sell data collected through cookies to any third party.
These cookies are required for the platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms. Without these cookies, the services you have asked for cannot be provided.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our platform. All data collected is aggregated and anonymised — it helps us understand which pages are most popular and how users navigate the platform, but it does not identify you personally. If you opt out of these cookies, we will not know when you have visited our platform.
These cookies enable the platform to provide enhanced functionality and personalisation, such as remembering your language preference, inbox view settings, or notification preferences. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some of these features may not work correctly.
Supplo integrates with a limited number of third-party services that may set their own cookies. These include:
We do not use any advertising networks, social media tracking pixels, or behavioural advertising cookies on the Supplo platform or website.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is stored. Please be aware that restricting cookies may impact the functionality of Supplo.
Here are links to cookie management instructions for common browsers:
For opt-out of analytics tracking, you can also use browser extensions such as uBlock Origin or Privacy Badger.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.
If you have any questions about our use of cookies, please contact us at support@supplo.io.