Please read these terms carefully before using Supplo. By accessing the platform, you agree to be bound by these terms.
Plain English: You can use Supplo to run customer support for your business. You own your data. Don't use it for spam, illegal activity, or anything that harms others. If something goes wrong, our liability is capped at what you paid us in the last 12 months.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Supplo, Inc. ("Supplo," "we," "our," or "us") governing your access to and use of the Supplo platform, including all associated software, services, and documentation (collectively, the "Service").
By creating an account, clicking "I Agree," or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not use the Service.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a notice in the platform at least 14 days before they take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the new Terms.
Supplo is a cloud-based customer support platform that enables businesses to manage, respond to, and track customer conversations via a web-based inbox and an embeddable chat widget. The Service includes, but is not limited to:
Supplo reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice where practicable. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To use the Service, you must create an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to immediately notify Supplo at support@supplo.io if you become aware of any unauthorized use of your account or any other breach of security. Supplo will not be liable for any loss resulting from unauthorized use of your account that occurs before you notify us.
You may not share your account credentials with others, create accounts for the purpose of automated access without our consent, or use another user's account without permission.
Supplo offers both free and paid subscription plans. The features available to you depend on the plan you have selected. Paid subscriptions are billed in advance on a monthly or annual basis.
All fees are quoted and charged in US Dollars unless otherwise stated. Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. If you upgrade your plan mid-cycle, the prorated difference will be charged immediately. If you downgrade, the change will take effect at the start of the next billing period.
Supplo reserves the right to change its pricing with 30 days' advance written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.
In the event of non-payment, Supplo may suspend or terminate access to your account. You are responsible for all taxes associated with your subscription.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You represent and warrant that:
You may not use the Service to:
Supplo reserves the right to investigate violations of these prohibitions and may involve and cooperate with law enforcement authorities in prosecuting users who violate them.
You retain all ownership rights to the data you submit to the Service, including your customers' conversation data ("Customer Data"). By submitting Customer Data to the Service, you grant Supplo a limited, non-exclusive, non-transferable license to process, store, and use the Customer Data solely to provide and improve the Service.
Supplo does not claim ownership of Customer Data and will not access it except as necessary to provide the Service, comply with the law, or as expressly permitted by you. We will not use your Customer Data to train machine learning models or share it with third parties except as described in our Privacy Policy.
You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all Customer Data. Supplo is not responsible for any loss or corruption of Customer Data, and you are encouraged to maintain independent backups.
The Service and all related software, code, user interfaces, text, graphics, logos, and other content ("Supplo IP") are owned by Supplo, Inc. and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights in the Supplo IP other than the limited right to use the Service in accordance with these Terms.
The Supplo name, logo, and product names are trademarks of Supplo, Inc. You may not use these marks without our prior written consent. You may not remove or alter any copyright, trademark, or other proprietary notices from the Service.
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Supplo a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such Feedback into the Service without any obligation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUPPLO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SUPPLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUPPLO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, OR COMPUTER DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICE, EVEN IF SUPPLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL SUPPLO'S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO SUPPLO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, Supplo's liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Supplo, Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property right or privacy right; or (d) any claim that your Customer Data caused damage to a third party.
You may terminate your account at any time by contacting us at support@supplo.io or using the account deletion feature in your dashboard. Upon termination, your right to use the Service ceases immediately.
Supplo may suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms, if your payment is overdue, or if we believe it is necessary to protect the Service or other users.
Upon termination, you may request an export of your Customer Data within 30 days of the termination date. After 30 days, Supplo may permanently delete all Customer Data associated with your account. Sections of these Terms that by their nature should survive termination will survive, including Sections 7, 8, 9, 10, 11, and 13.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions.
Any dispute arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation between the parties shall be resolved by binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules, with proceedings taking place in Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.
YOU AND SUPPLO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
These Terms, together with our Privacy Policy, Cookie Policy, and any applicable order forms or service agreements, constitute the entire agreement between you and Supplo regarding the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Supplo's failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
You may not assign or transfer these Terms or any rights or obligations hereunder without Supplo's prior written consent. Supplo may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.
If you have questions about these Terms, please contact us: