Flat pricing, unlimited seats, $0.04 AI
Crisp ships with friendly pricing on day one, then caps your team at a fixed seat tier. Supplo charges one flat fee per workspace with 15 agents on Growth and unlimited on Scale. Here is what the math actually looks like at real customer volumes — run your own numbers below.
Put your own numbers in
Drag the sliders to your team size and monthly AI reply volume. We compare Crisp's seat-tier + Magic Reply add-on model against Supplo's flat plan in real time.
Your support volume
Crisp seats are tier-capped (4 / 10 / 20), so adding a single agent can jump you a whole tier. Crisp figures use Mini $25 (≤4 seats), Essentials $95 (≤10 seats), Plus $295 (≤20 seats) plus Magic Reply at ~$0.25/AI message. Supplo auto-selects Growth ($79, up to 15 agents) or Scale ($199, unlimited agents) and bills resolutions at the $0.04 overage rate. Because each Supplo plan already includes an AI allowance, your real Supplo bill is typically lower than shown. Not affiliated with Crisp; verify current pricing on each vendor's site.
The pricing problem with Crisp
Crisp's published plans look approachable. As of Crisp's public pricing page (May 2026), the structure is: Free (2 seats, limited features), Mini at $25/mo per workspace (4 seats), Essentials at $95/mo (10 seats), and Plus at $295/mo (20 seats). AI replies live behind the Magic Reply add-on, typically around $25/mo for 100 AI-generated messages.
The trouble is what happens as your team grows. Crisp does not sell extra seats à la carte on most tiers — to add an 11th seat you jump from Essentials ($95) to Plus ($295). To add a 21st seat you are quoted custom. Seats are tied to the tier, not bought individually, so the next agent can triple your bill.
Now layer AI on top. At ~$0.25 per Magic Reply, a team handling 1,000 AI replies/month spends roughly $250 on the AI add-on alone.
Worked example. A 5-agent team on Essentials handling 1,000 AI replies:
- Essentials plan: $95/month
- Magic Reply (10× 100-msg packs): ~$250/month
- Monthly total: ~$345, capped at 10 seats.
Add a sixth, seventh, eleventh agent and you are quickly looking at Plus at $295/mo plus the same AI add-on — call it ~$545/month for the same workload. None of this reflects badly on Crisp's UX, which is genuinely polished. It is a structural matter: the plan tier is also your seat cap.
How Supplo prices instead
Supplo charges one flat monthly fee per workspace. That fee includes a generous seat allowance (15 agents on Growth, unlimited on Scale), unlimited conversations, and an AI resolution allowance built into the plan. Above the allowance, additional AI resolutions cost $0.04 each — roughly 84% less than Crisp's Magic Reply rate.
- 3 agents included
- Live chat + shared inbox
- Cheaper than Crisp Mini, with one more agent
- 15 agents included
- AI auto-resolutions
- Self-learning KB + multi-language widget
- Unlimited agents
- Custom branding + priority support
- Higher AI allowance
No seat tiers. No 100-message Magic Reply packs. One flat invoice that does not jump when you hire a tenth or twentieth agent. See full pricing →
Side-by-side comparison
Feature-by-feature, with public Crisp pricing as the source:
| Capability | CCrisp | SSupploYou |
|---|---|---|
| Pricing structure | ||
| Pricing model | Per-tier seat caps | Flat per-workspace |
| Entry paid price | $25/mo (Mini, 4 seats) | $29/mo (Starter, 3 seats) |
| Cost of 1,000 AI replies | ~$250 (Magic Reply add-on) | $40 ($0.04 each), often included |
| 14-day free trial | Yes | Yes, no card |
| Seats | ||
| Seats on entry paid tier | 4 | 3 |
| Seats on mid tier | 10 (Essentials, $95) | 15 (Growth, $79) |
| Seats on top published tier | 20 (Plus, $295) | Unlimited (Scale, $199) |
| AI & automation | ||
| AI replies included in plan | No — add-on (Magic Reply) | Yes from Growth |
| Self-learning KB from past tickets | Limited | Yes |
| Pick your LLM provider | No | OpenAI / Anthropic / Google / DeepSeek / xAI |
| PDF & URL knowledge ingestion | Partial | Yes |
| Channels & branding | ||
| Multi-channel inbox | Yes | Yes |
| Remove "Powered by" branding | Plus tier ($295) | Scale ($199) |
| Crypto / PayPal accepted | — | Yes |
| Support & setup | ||
| Priority support | Plus tier only | Scale ($199) |
| Time to first AI reply | Onboarding + add-on setup | ~5 minutes |
Migrate from Crisp in under a day
No long onboarding, no professional-services invoice. Three steps and your AI is live on Supplo.
Import your knowledge
Export your Crisp help center as URL or CSV and Supplo crawls and ingests it into the knowledge base immediately.
Swap the widget snippet
Replace the Crisp script tag on your site with Supplo's. Past conversations help the AI learn from day one.
Go live in ~5 minutes
Pick your LLM, set the confidence threshold for human handoff, and your AI agent starts resolving conversations. Most teams finish the swap in under a day.
Real numbers from a real customer
Not hypothetical. PVAPins, an SMS-verification service, has run on Supplo's Scale plan ($199/mo) for the last 64 days. They handled 6,512 conversations and let Supplo's AI auto-resolve 4,931 of them — an 81% deflection rate.
4,931 AI replies on Crisp's Magic Reply add-on at ~$0.25 each = ~$1,233, plus the underlying plan. Same 4,931 resolutions on Supplo at $0.04 each = $197. And Supplo doesn't cap their team at 10 or 20 seats along the way.
Frequently asked
Is Crisp's free tier enough for production?
For very small workloads, yes. Crisp's free plan covers 2 seats and a basic widget but is capped on contacts and excludes AI, multi-channel routing, and most automation. Most teams outgrow it within weeks and jump to Mini ($25/mo) or Essentials ($95/mo).
Supplo's $29/mo Starter is comparable in feature set to Crisp Mini and includes one more inbox agent.
Can we add seats à la carte on Crisp?
Generally no. Seats are bundled into the tier (4 on Mini, 10 on Essentials, 20 on Plus). To add an 11th agent you jump tiers — from $95/mo to $295/mo. Supplo includes 15 agents from the Growth plan ($79/mo) and unlimited agents on Scale.
How does Magic Reply compare to Supplo's AI?
Magic Reply is Crisp's GPT-powered suggested-reply add-on, sold in ~100-message packs at ~$25 each. Supplo's AI is a full auto-resolution agent included in the plan, with a self-learning KB and a configurable LLM (OpenAI, Anthropic, Gemini, DeepSeek, or xAI). Overage is $0.04 per resolution on Growth and Scale.
Can we migrate from Crisp to Supplo?
Yes. Export your Crisp help center as URL or CSV and Supplo will crawl and ingest it into the knowledge base. Swap the widget snippet on your site. Most teams complete the swap in under a day, and the AI starts learning from past conversations immediately.
What if we are still tiny?
Supplo Starter is $29/mo for 3 agents — comparable to Crisp Mini with similar core features. When you outgrow it, Growth at $79/mo unlocks 15 agents (unlimited on Scale) and AI, instead of jumping to Crisp Essentials at $95/mo with a 10-seat cap.
How Supplo stacks up against the rest
Evaluating more than one tool? See the side-by-side breakdowns.