Flat pricing, $0.04 AI replies vs metered Lyro
Tidio's Lyro AI charges per reply on top of monthly plan fees, with operator add-ons on the side. Supplo charges a flat per-workspace fee and $0.04 per AI resolution. Here is what the math actually looks like at real customer volumes — run your own numbers below.
Put your own numbers in
Drag the sliders to your team size and monthly AI reply volume. We compare Tidio's plan + per-operator + per-Lyro-reply model against Supplo's flat plan in real time.
Your support volume
Tidio stacks three meters: the plan fee, a per-operator add-on, and a per-Lyro-reply rate. Figures use Growth $59/mo, ~$20/operator/mo, and a ~$0.75 mid-point Lyro reply rate ($0.50–$0.99 range) from published list pricing. Supplo auto-selects Growth ($79, 15 agents) or Scale ($199, unlimited agents) and bills resolutions at the $0.04 overage rate. Because each Supplo plan already includes an AI allowance, your real Supplo bill is typically lower than shown. Not affiliated with Tidio; verify current pricing on each vendor's site.
The pricing problem with Tidio
Tidio bundles three meters into the invoice: the monthly plan fee, a per-Lyro-AI-reply rate above plan limits, and per-operator add-ons. According to Tidio's public pricing page, the published plans are: Free (50 conversations/mo), Starter at $29/mo, Growth at $59/mo (250 conversations), and Plus at $749/mo which includes 1,000 Lyro AI replies. Lyro overage runs ~$0.50–$0.99 per reply depending on tier.
The conversation cap on lower tiers is the first squeeze. Growth at $59/mo covers 250 conversations; once you cross that line, you either upgrade or buy overage. The second squeeze is AI. Lyro is the headline feature, and it is metered per reply on top of the plan fee.
Worked example. A 5-agent team handling 1,000 AI replies/month on Tidio:
- Plan (Growth): $59/month base
- Operator add-ons (5): ~$15–$25/seat/mo on top, call it ~$100/mo total
- Lyro AI replies (1,000 at ~$0.75 mid): ~$750/month
- Monthly total: ~$910. Push to Plus at $749/mo to fold in 1,000 Lyro replies and you are still in the same neighbourhood.
The structural issue mirrors Intercom's: the meter most aligned with your AI's success is the one that grows fastest with it. Lyro is a good product; the model is what it is.
How Supplo prices instead
Supplo charges one flat monthly fee per workspace. That fee includes unlimited seats (from the Growth plan and up), unlimited conversations, and an AI resolution allowance built into the plan. If you go above the allowance, additional AI resolutions are $0.04 each — roughly 12–25× less than Lyro's per-reply rate.
- 3 agents included
- Live chat + shared inbox
- For teams getting started
- 15 agents included
- AI auto-resolutions
- Self-learning KB + multi-language widget
- Unlimited agents
- Custom branding + priority support
- Higher AI allowance
No per-operator add-on. No 50/250/1,000-conversation cap. No $0.75-per-reply meter ticking up every time your AI does its job. The plan covers the infrastructure; you pay marginal $0.04 only if your AI volume blows past plan limits. See full pricing →
Side-by-side comparison
Feature-by-feature, with Tidio's public pricing as the source:
| Capability | TTidio | SSupploYou |
|---|---|---|
| Pricing structure | ||
| Pricing model | Plan + per-reply + per-operator | Flat per-workspace |
| Entry paid price | $29/mo (Starter) | $29/mo (Starter) |
| Cost of 1,000 AI replies | ~$500–$990 (Lyro) | $40 ($0.04 each), often included |
| Conversations cap | 50 / 250 / 1k depending on tier | Unlimited |
| 14-day free trial | Yes | Yes, no card |
| Seats & operators | ||
| Operators included | Limited; extra ones cost | 3 on Starter, 15 on Growth, unlimited on Scale |
| Per-operator add-on | Yes | None |
| AI & automation | ||
| AI replies included in plan | 1,000 on Plus ($749) only | Allowance from Growth ($79) |
| Per-reply AI overage | ~$0.50–$0.99 | $0.04 |
| Self-learning KB from past tickets | Yes (Lyro) | Yes |
| Pick your LLM provider | No — Lyro only | OpenAI / Anthropic / Google / DeepSeek / xAI |
| Channels & branding | ||
| Multi-channel inbox | Yes | Yes |
| Remove "Powered by" branding | Higher tiers | Scale ($199) |
| Crypto / PayPal accepted | — | Yes |
| Support & setup | ||
| Time to first AI reply | Onboarding + Lyro setup | ~5 minutes |
Migrate from Tidio in under a day
No long onboarding, no professional-services invoice. Three steps and your AI is live on Supplo.
Import your knowledge
Bring help-center articles via CSV, JSON, or a direct URL crawl. Supplo turns them into searchable knowledge for the AI immediately.
Swap the widget snippet
Replace the Tidio script tag on your site with Supplo's. Optionally export and re-import conversation history so the AI learns from it.
Go live in ~5 minutes
Pick your LLM, set the confidence threshold for human handoff, and your AI agent starts resolving conversations. Most teams finish the swap in under a day.
Real numbers from a real customer
This is not a hypothetical. PVAPins, an SMS-verification service, has run on Supplo's Scale plan ($199/mo) for the last 64 days. In that window they handled 6,512 conversations and let Supplo's AI auto-resolve 4,931 of them — an 81% deflection rate.
4,931 Lyro replies at ~$0.75 each = ~$3,700, plus the underlying plan and operator add-ons. Same 4,931 resolutions on Supplo at $0.04 each = $197. PVAPins' total Supplo bill for the two months: $398. Net difference: ~$3,500+ saved per period.
Frequently asked
Is Tidio's free plan production-ready?
Tidio's free plan covers up to 50 conversations per month. That works for a brand-new store or side project but is rarely enough for an active SaaS or e-commerce business. Most teams jump to Starter ($29/mo) within their first month.
Supplo's Starter is the same $29/mo, with no conversation cap.
How much does Lyro actually cost?
Tidio's Plus plan ($749/mo) includes 1,000 Lyro AI replies. Overage and lower-tier Lyro replies are typically billed in the $0.50–$0.99 range per reply depending on plan. Supplo's overage is $0.04 per AI resolution on Growth and Scale.
Do operators cost extra on Tidio?
Yes. Tidio's plans include a small operator count and additional seats are sold as a per-operator add-on. Supplo includes 15 agents from Growth ($79/mo), with unlimited agents on Scale.
Can we migrate from Tidio to Supplo?
Yes. Supplo's KB ingester accepts CSV, JSON, or a direct URL crawl of your help center. Swap the widget snippet on your site. Most teams complete the swap in under a day.
What about e-commerce features?
Both products integrate with the common e-commerce stacks (Shopify, WooCommerce) at the widget and event level. Supplo adds a configurable LLM (so you can pick the model that handles product Q&A best for your catalog) and crypto/PayPal payment options for global sellers.
How Supplo stacks up against the rest
Evaluating more than one tool? See the side-by-side breakdowns.