A self-learning AI customer support agent that handles real tickets across chat, email, and social — in any language. Pick your model, set your confidence threshold, and let it hand off to a human when it matters.
The Supplo AI agent answers customer questions like a member of your support team. It reads the visitor's message, retrieves the most relevant context from your knowledge base and past resolved conversations, generates a grounded reply, and decides — based on a configurable confidence score — whether to send the answer or hand the ticket to a human. It speaks the visitor's language automatically, follows up on multi-turn threads, and learns from every resolved ticket. No flowchart builders, no intent labelling. Plug it into your live chat widget, point it at your KB, and it gets to work. Across one production customer (PVAPins), it has handled 4,931 resolutions in 64 days at an 81% resolution rate.
Most AI support tools are only as good as the KB you upload on day one. Supplo's agent keeps learning. Every time a ticket is resolved — by the AI or by a human — Supplo extracts the question, the answer, and the surrounding context, and turns it into structured knowledge chunks that the next resolution can draw on.
Most platforms lock you into one AI provider. Supplo lets you pick. Configure your model per workspace — optimise for cost, quality, latency, or whatever your team cares about. Switch any time.
Running on a tight budget? DeepSeek can handle thousands of resolutions for the price of a single Claude call. Selling premium support? Wire Claude in and let the AI write like your best agent. Change your mind next month — flip a setting in the dashboard and the new model takes over.
An AI that won't escalate is worse than no AI. Supplo escalates on five independent signals — any one trips a handoff.
Every reply is scored. Default cut-off is 0.72. Tune it per workspace — lower threshold for more AI coverage, higher for more handoffs.
Detects frustration, anger, and complaint phrasing in the visitor's last few messages and hands off before things spiral.
Built-in keyword list for high-stakes topics: refund, chargeback, account suspended, cancel subscription. Always routes to a person.
If the visitor types "human", "agent", "real person" — even as a single word — Supplo hands off instantly.
Add your own escalation keywords per workspace — product names, VIP customer mentions, anything.
Auto-replies in the visitor's language. For Hindi, Bengali, and Urdu speakers who type in Latin script, replies come back in Hinglish / Banglish / Roman Urdu. See the translate feature.
A real Supplo customer running a verified-account marketplace. They wired the AI agent to a 6-article KB, picked GPT-4o-mini, and let it ride. In 64 days the AI logged 4,931 resolutions — 81% of all support volume — while spinning up a 4,764-chunk self-learned knowledge base from those same 6 source articles.
Per-resolution overage on Growth and Scale is $0.04. Intercom Fin charges $0.99 for the same thing.
On 1,000 resolutions, you save $950. See the full breakdown on Supplo vs Intercom, or jump straight to pricing.
Start a 14-day free trial. Pick a model. Drop in your KB. Watch the AI do the work.