A shared team inbox built for support. Web chat, email, Telegram, WhatsApp, Facebook, Instagram and Twitter — all funnel into the same real-time queue, with auto-assignment, canned responses, audio messages, and inline AI tools.
The Supplo inbox is a shared workspace where your whole support team lives. It is chat-first — built around the live chat widget your visitors use on your site — but every customer channel funnels into the same queue. Email tickets show up next to a WhatsApp DM. A Facebook comment sits next to a Telegram chat. Agents pick up where another left off, see the full history, and resolve from one screen. No tab-switching, no copy-pasting between apps, no missed messages. Whether you have two agents or two hundred, the inbox keeps everyone in sync via real-time socket updates, custom filters, and per-agent assignment rules.
Bring every customer conversation into one place. Reply from the inbox; Supplo routes the response back through the channel the customer used.
A customer who emailed you yesterday and pinged your Instagram today is one thread, not two tickets. Agents see the full cross-channel history and respond in whichever channel makes sense.
Most inboxes give you a textarea. Supplo gives you a seven-tab composer designed for real support workflows.
Type / in the composer and your shortcut library pops up. Send a polished reply in one keystroke.
Hold to record a voice reply up to two minutes. Sometimes a 20-second voice note resolves what 5 paragraphs of typing can't.
Drag and drop images, PDFs, docs, or ZIP archives directly into a reply. Customer sees them inline.
Search your knowledge base from inside the composer and drop a fully-formatted article snippet into the message.
Tag teammates, leave context, and discuss a ticket without the customer seeing a thing.
Generate a suggested reply, rephrase your draft, translate it, or summarise the thread — all without leaving the composer. Powered by the same AI agent that resolves tickets on its own.
Built so a team of one or fifty stays out of each other's way.
Round-robin or rule-based routing. Assign by channel, tag, customer attribute, or agent availability — automatically.
Split the master queue by channel, team, product line, or topic. Sales sees sales. Tech sees tech.
Save any combination of tag, channel, agent, status or date as a one-click filter — pin it to your sidebar.
Conversations flow through open → handoff → active (human) → resolved → reopened. Status changes broadcast over sockets so nobody steps on a thread.
Tag tickets by category, severity, or anything else. Tags drive routing, reporting, and saved filters.
Every assignment, status change, and reply is logged. See who did what, when.
Supplo runs on socket.io. The inbox doesn't poll, doesn't refresh, and doesn't make you hit a "new messages" pill at the top of the page. New messages, status changes, and assignments stream in the moment they happen.
All inbox features are available on every plan — what scales is volume, channels and history retention.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Conversation history retention | 30 days | 12 months | Unlimited |
| Channels | Web chat + email | All 7 channels | All 7 channels |
| Auto-assignment rules | — | ✓ | ✓ |
| Sub-inboxes | — | ✓ | ✓ |
| Multi-language auto-translate | — | ✓ | ✓ |
| Audit log | 7 days | 90 days | Unlimited |
| Agents | 2 | 10 | Unlimited |
See full plan details on the pricing page.
Start a 14-day free trial. Add your channels in minutes. Stop juggling tabs.