Upload PDFs, crawl your help docs, drop in Q&A pairs, or write articles. Supplo turns every source into semantic knowledge your AI agent uses to resolve real tickets — automatically, around the clock, in your customer's language.
Your knowledge base is what makes the AI agent actually useful. Point Supplo at the docs, pages, and answers you already have — it splits them into chunks, embeds each one with OpenAI's text-embedding-3-small model, and stores them in a pgvector index. When a customer asks a question, Supplo runs a semantic similarity search, pulls the most relevant passages, and grounds the AI's reply in your content. No flowchart builders. No intent labelling. Add a source and it's live within seconds.
Mix and match. Everything you add lands in one searchable knowledge base that powers chat, email, WhatsApp, Instagram, Telegram, and your widget.
Drag in the docs you already have. Supplo extracts the text, chunks it, and indexes it for semantic search.
Paste a help-center URL and Supplo fetches and cleans the page — or import a whole sitemap.xml to pull in up to 50 pages at once, same-domain only.
A built-in Markdown editor with live Write/Preview tabs. Organise by category, save as a draft, then publish when it's ready.
For the exact questions you hear every day, write the precise answer once. Q&A pairs are used verbatim, so the AI never paraphrases your policy.
Old-school help search needs the customer to use your exact words. Supplo doesn't. Every source is embedded into a 1,536-dimension vector and stored in a pgvector index with cosine similarity. When a question comes in, Supplo embeds it the same way and pulls the closest-matching passages — so "I can't log in" and "password won't work" land on the same article.
Most knowledge bases are frozen the day you upload them. Supplo's keeps growing. As tickets get resolved, Supplo distils them into new knowledge chunks — so the next customer with the same question gets an even better answer, with no work from you.
No data team required. Set it up once and Supplo handles the rest on every incoming message.
Upload files, crawl URLs, write articles, or add Q&A pairs — whatever you already have.
Each source is chunked, embedded, and stored in a semantic vector index — automatically.
On every question, the closest passages are pulled and the AI writes a grounded reply.
Resolved conversations feed back in, so the knowledge base sharpens itself over time.
A knowledge base is only as good as the tools to manage it. Supplo gives you the full workbench.
Find any article instantly. Filter by category, sort by date, and see a live word count on every entry.
Write with live Write/Preview tabs, category auto-complete, and one-click Save draft or Save & publish.
Pull an entire help center in one go. Supplo reads your sitemap, queues same-domain pages, and crawls them in the background.
Watch articles, files, web pages, and Q&A pairs against your plan limits — so you always know where you stand.
Export your resolved conversations any time. Your data is yours — analyse it, archive it, or take it with you.
Need a clean slate? Clear all AI training data — articles, files, pages, and Q&A — in a single, confirmed action.
Start lean and scale up. Growth and above lift the caps on everything that feeds your AI.
| Knowledge source | Starter | Growth | Scale & Enterprise |
|---|---|---|---|
| KB articles | 50 | Unlimited | Unlimited |
| Uploaded files | 20 | 100 | Unlimited |
| Q&A pairs | 50 | 500 | Unlimited |
| Website / URL ingestion | ✓ | ✓ | ✓ |
| Semantic vector search | ✓ | ✓ | ✓ |
| Self-learning from chats | ✓ | ✓ | ✓ |
See the full breakdown on pricing.
PVAPins, a verified-account marketplace, seeded Supplo with just 6 help articles. The self-learning knowledge base grew to 4,764 chunks in 64 days and powered the AI agent to resolve 81% of all support volume — at $0.04 per resolution.
Four kinds: upload files (PDF, TXT, CSV, Markdown, JSON, HTML, XML up to 10 MB each), crawl any public URL or import an entire sitemap, write articles in a built-in Markdown editor, and add structured question-and-answer pairs. Everything feeds the same AI agent.
Every source is split into chunks and embedded with OpenAI's text-embedding-3-small model, then stored in a pgvector index. At answer time Supplo runs a semantic cosine-similarity search and feeds the most relevant passages to the AI — so it matches meaning, not just keywords.
Yes. Resolved conversations are distilled into new knowledge chunks, so the AI gets sharper every day without you re-uploading anything. At one customer, 6 source articles grew into a 4,764-chunk knowledge base in 64 days.
Yes. Write your knowledge base once and the AI replies in the customer's own language automatically — including Romanized output like Hinglish, Banglish and Roman Urdu. See the translate feature.
Starter includes 50 articles, 20 files and 50 Q&A pairs. Growth lifts that to unlimited articles, 100 files and 500 Q&A pairs. Scale and Enterprise are unlimited across the board. See pricing for details.
Completely. Search, filter and sort every article, save drafts before publishing, edit or delete any source, watch live usage against your plan limits, export conversations to CSV, and wipe all AI training data in one click.
Start a 14-day free trial. Upload a doc, crawl a page, or paste your sitemap — and watch the AI start answering from it.