On this page
Quick Answer
Crisp Chat has a free plan, but it's surprisingly restrictive, and odds are, it won't work for you long-term if you're running an actual business.
- The free plan caps you at 2 agents, gives you only 30 days of conversation history, and locks your support to website chat only.
- Paid plans start at $25/month for "Pro" and go up, but even then, you're paying extra for AI features.
- If Crisp Chat Free is something you're genuinely researching, the answer is "technically yes", but you'll feel the squeeze fast. A better alternative is a tool like Supplo, which offers a permanent history and multi-channel support without hiding features behind a paywall.
Is Crisp Chat Free? What's Actually Included in the Free Plan
Yes, Crisp offers a free plan. But let's be real about what "free" actually means here.
The free version gives you a basic website chat widget, email ticketing with some restrictions, and a shared inbox. Sounds decent at first glance, right? But here's where it gets tight: you're stuck with just two agents, and your conversation history gets wiped every 30 days like clockwork.
Here's what you actually get on the free tier:
- The basics: chat widget, mobile SDKs, and basic analytics.
- 30-day conversation history: After that, poof, gone forever.
- No multi-channel support: WhatsApp, Instagram, Telegram? All locked behind paid plans.
- No AI chatbot: Crisp's "Chatbot" feature requires an upgrade.
- Crisp branding: Their logo stays on your chat widget unless you pay.
Honest take? This isn't a sustainable plan. It's a demo, not a solution for handling actual customer volume.
Supplo is not affiliated with any app or website. Please follow each app's terms and local regulations.
Crisp Chat Free Plan Limitations: What's Not Included and Why It Hurts
The limitations stack up fast. And honestly, some of them are brutal for growing teams.
Let's break down what you can't do on Crisp's free plan:
- Only 2 team members; the moment you hire a third person, you're paying
- No social channel integration: Facebook Messenger, Instagram, Telegram, and WhatsApp are all off-limits
- Zero chatbot automation, every single reply needs a human finger on the keyboard
- 30-day history deletion, your entire support context disappears every month
- No custom branding, Crisp's logo stays front and center on your widget
- No priority support, you're on your own if something breaks
That 30-day history deletion is the killer. Imagine a customer reaching out about an issue from six weeks ago. You can't see what happened. You can't reference past solutions. Every month, you start from scratch. For any business handling more than a handful of tickets, that's a nightmare.
Crisp Chat Free vs Paid: How Much Does Crisp Chat Cost for Premium Plans?
Here's where things get interesting, and expensive.
Crisp's paid plans start at $25/month for "Pro" and jump to $95/month for "Unlimited." But here's the catch: even the $95 plan doesn't include AI. That's a separate add-on.
- Pro plan ($25/month): Unlimited agents (sort of), multi-channel support, basic chat routing, and a rudimentary chatbot. But you still face limits on automation and AI features.
- Unlimited plan ($95/month): Removes history caps, unlocks advanced automation. But the AI agent is still extra.
- AI add-on: Starts at $0.99 per resolution. There's no flat-rate option, so costs climb fast if you're handling real volume.
Multi-channel access- WhatsApp, Instagram, Telegram, Facebook Messenger- only unlocks on paid plans. So if you wanted to use Crisp for free across multiple channels, that's not happening.
Yearly billing saves you about 20%, but that's still a significant investment for most small teams.
Crisp Chat Plans and Pricing: A Transparent Look at the Full Billing Structure
Let's lay it all out. Crisp's pricing breaks down into three core tiers with add-ons on top:
Free Tier
- 2 agents, 30-day history, basic widget only
- No chatbot, no multi-channel, no custom branding
Pro Tier ($25/month per workspace)
- "Unlimited" agents (with soft limits)
- Multi-channel support unlocked
- Basic chatbot included, but AI is extra
Unlimited Tier ($95/month per workspace)
- Unlimited history retention
- Advanced automation and no caps
- Still doesn't include AI; that's an additional cost
AI Add-On
- $0.99 per resolution
- No flat-rate pricing available
- Costs scale directly with ticket volume
The knowledge base feature is technically included in some tiers but treated as a separate add-on in others. It's confusing, and honestly, that's the point: you have to dig to find the real cost.
Crisp Chat Free Tier Limits: Users, Conversations, and Feature Caps
Let's get specific about what the free tier actually restricts:
- Agent limit: 2 seats. Non-negotiable. Want a third? You're on a paid plan.
- Channel limit: Website widget only. No email integration, no social DMs, no WhatsApp.
- History cap: 30-day rolling window. Conversations older than 30 days are permanently deleted.
- No automation: Zero chatbot capabilities, no auto-reply triggers, no workflow automation.
- Analytics: Basic visitor count only. No reporting on response times, satisfaction scores, or agent performance.
The free tier is designed as a showcase, not a workspace. It works fine if you're a solopreneur testing the waters, but the moment you have actual customer volume, you'll hit walls everywhere.
Best Free Chat Software Like Crisp: What to Look for in a Free Alternative
When you're shopping for a free alternative to Crisp, here's what actually matters:
The non-negotiables:
- No history deletion; your past conversations should be permanent, not temporary
- Multi-channel support: email, WhatsApp, Instagram, Telegram, Facebook Messenger should all be available
- No per-seat pricing, adding team members shouldn't increase your bill
- Automation included, even basic AI or chatbot capabilities save hours weekly
- Shared inbox, not just a standalone widget, but a real collaborative inbox
What to avoid:
- Free plans that are really demos with data deletion
- Platforms that force a paid upgrade for multi-channel access
- Per-seat models that punish you for growth
- Tools with zero automation on the free tier
The goal is finding a tool that grows with you, not one that forces a paid upgrade the moment you add a team member or hit 31 days of conversations.
Want to see what a truly free chat tool looks like? Start a 14-day free trial on Supplo and test multi-channel support without entering a credit card. Try Supplo for free.
Free Customer Support Chat Software for Small Business
For small businesses, "free" needs to mean functional, not just available.
Here's what a real free support tool should give you:
- Email ticketing alongside live chat; most customers prefer email when chat is offline, and you need both in one place
- Collaborative inbox with internal notes, so your team doesn't accidentally reply to the same ticket twice
- Multi-channel consolidation: WhatsApp, Instagram, Telegram, and email all in one thread view
- Translation capabilities, if you support global customers, free translation is a game-changer
- Basic automation: even a knowledge-base-powered bot can handle after-hours questions
Avoid tools that limit you to one or two agents. Small teams grow. Re-platforming is painful and time-consuming. Pick something that scales from day one.
Open Source Crisp Alternative
Open source chat software sounds like the ultimate free alternative. And in theory, it is. In practice? The hidden costs add up fast.
What open source actually requires:
- Self-hosting on your own server
- SSL certificate management
- Regular security updates and patches
- Custom development for even basic features
- No official support, just community forums
What you typically lose:
- Built-in multi-channel support (WhatsApp, Instagram, Telegram integrations)
- AI chatbot capabilities (you'd need to train your own model)
- Easy third-party integrations
- Dedicated customer support
The sticker price is $0. But the setup time, maintenance overhead, and missing features mean most teams spend more on open source than they would on a paid tool, once you factor in developer hours and server costs.
If open source feels like too much work, try Supplo's flat-rate AI agent. It handles up to 80% of tickets automatically, and you pay just $0.04 per resolution, no server setup required. Try Supplo's AI agent.
The Practical Alternative to Crisp Chat: Flat Pricing Without the Hidden Caps
If Crisp's free plan feels too restrictive and their paid plans feel too expensive for what you actually get, there's a smarter option.
Supplo flips the model. Here's how:
- True free plan, no per-seat fees, no 30-day history deletion
- Multi-channel from day one: email, website widget, WhatsApp, Telegram, Instagram, Facebook Messenger, all in one shared inbox
- No per-seat pricing, add agents without your bill going up
- AI agent at $0.04 per resolution, flat rate, not $0.99 like Crisp
- Permanent conversation history, no monthly deletion, ever
- 200+ country coverage, global support ready out of the box
And if pricing is a concern, Supplo supports payments via Crypto, Binance Pay, Payeer, GCash, AmanPay, QIWI Wallet, DOKU, cards from Nigeria and South Africa, Skrill, and Payoneer.
How to Switch from Crisp to a Truly Free Customer Support Tool
Switching doesn't have to be painful. Here's a straightforward migration plan:
Step 1: Export your data
- Paid Crisp users: Export conversations as CSV or JSON before canceling
- Free plan users: Act fast; Crisp deletes free plan history after 30 days
Step 2: Reconnect your channels
- Reconnect your email (support@yourdomain)
- Copy and paste your chat widget snippet
- Reconnect WhatsApp, Instagram, Telegram, and Facebook Messenger
Step 3: Import your knowledge base
- Move your existing articles into the new tool's AI training system
- This ensures continuity for automated responses
Step 4: Notify your team
- Test all channels internally before announcing to customers
- Consider running both tools for 1–2 days to ensure zero downtime
Ready to make the move? Supplo's free plan gives you permanent history, multi-channel support, and a shared inbox, without the Crisp price tag. Start your free trial today.
FAQ
Is Crisp Chat free forever?
Crisp's free plan is available indefinitely, but it limits you to two agents, 30-day conversation history, and website chat only. It's not a sustainable long-term solution for growing businesses.
What are the biggest limitations of Crisp's free plan?
The free plan caps you at two users, deletes conversation history after 30 days, blocks all multi-channel integrations (WhatsApp, Instagram, Telegram), and includes no chatbot or AI automation.
Can I use Crisp for free with my team of five?
No. Crisp's free plan is limited to two agents. To add a third, fourth, or fifth team member, you must upgrade to the Pro plan at $25/month.
How much does Crisp Chat cost for the AI bot?
Crisp charges $0.99 per resolution for their AI bot. There's no flat-rate option so that costs can escalate quickly for high-volume support teams.
Does Crisp's free plan include WhatsApp or Instagram support?
No. WhatsApp, Instagram DMs, and Telegram are only available on Crisp's paid Pro and Unlimited plans.
What happens to my chat history on Crisp's free plan?
Conversation history older than 30 days is automatically and permanently deleted. You cannot recover it unless you upgrade to a paid plan before deletion.
Is there a completely free alternative to Crisp with no history limits?
Yes. Platforms like Supplo offer free plans with permanent conversation history, multi-channel support, and no per-seat fees- a true free alternative without arbitrary caps.
Compliance line: Supplo is not affiliated with any app or website. Please follow each app's terms and local regulations.
